This policy covers visitors to tvorb.com and customers using TVORB's managed IT services.
TVORB is committed to protecting the privacy of visitors to tvorb.com and of customers who use TVORB's services. This policy explains what information we collect, how it's used, and the choices you have.
When you contact us, we may collect personal details you provide directly — name, company name, address, phone number, and email address. If you purchase a service, we may also collect billing information such as billing name, address, and payment details.
As part of delivering managed IT services, customers may also share information about their computer systems and network environment ("Customer Data"). We access Customer Data only to provide or maintain services, or to resolve a technical issue — never for any other purpose.
Our site uses cookies to understand browsing preferences and improve the site over time. We may also use third-party analytics tools, such as Google Analytics, to see in aggregate how the site is used. You're free to disable cookies in your browser settings at any time.
TVORB does not sell, rent, or trade your information to third parties. Information is used only to conduct business directly with our customers and vendors. We may disclose information where required by law — for example, in response to a valid legal or regulatory request.
We retain information for as long as needed to support our relationship with you, unless you request that it be deleted. Records tied to a financial transaction may need to be retained regardless of a deletion request, in line with standard accounting and legal requirements.
You can ask us what information we hold about you, request corrections, or request deletion at any time by contacting us below. We aim to respond within one calendar month. California residents have additional rights under state law regarding their personal information, and may also file a complaint if they believe those rights haven't been honored.
If we make material changes to this policy, we'll post a notice in advance of the change taking effect, giving you time to review what's changed.
Questions about this policy or your information can be sent to support@tvorb.com or by phone at (201) 455-7039.
This page is a working draft based on TVORB's published policy and is provided as a starting point — have a lawyer review the final wording before this goes live, especially the data-rights and retention sections.
